ApartaHotel Palacio de Luja Privacy Policy

Last update: April 17, 2023


ApartaHotel Palacio de Luja (“Palacio de Luja,” “we,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, protect, and share your personal information when you use our website www.palaciodeluja.com (“the website”) and our related services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy and the processing of your personal information in accordance with it. If you disagree with this Privacy Policy, please do not use our website or our services.

Information We Collect We collect the following information about you:

a. Personal information that you voluntarily provide, such as your name, email address, phone number, postal address, and payment details when completing forms, making reservations, subscribing to our newsletter, or communicating with us.

b. Technical and website usage information, such as your IP address, browser type, information about your device, operating system, and geographic location, as well as data about the pages you visit, the time you spend on our website, and the actions you take.

c. Information obtained from third parties, such as social networks or data analysis services, when you interact with our website through these services.

Use of Collected Information We use the information collected for the following purposes:

a. To process and manage your reservations and provide the requested services.

b. To communicate with you regarding your reservations, requests, or inquiries.

c. To improve and personalize your experience on our website, as well as to analyze and enhance the operation and security of it.

d. To send you promotional and advertising information about our offers, services, and events, provided you have given your consent.

e. To comply with our legal and regulatory obligations.

Sharing Information with Third Parties We do not sell or share your personal information with third parties for marketing purposes without your explicit consent. However, we may share your personal information with:

a. Service providers that help us process transactions, manage reservations, send communications, analyze data, and enhance the security of our website.

b. Authorities and regulatory bodies, to the extent necessary to comply with our legal and regulatory obligations.

c. Third parties in the event of a merger, acquisition, sale of assets, or any other situation that involves the transfer of your personal information, as long as the third party agrees to comply with the terms of this Privacy Policy.

Security We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, use, alteration, disclosure, or destruction. However, no data transmission over the Internet is completely secure, so we cannot guarantee the total security of your personal information.

Data Retention We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to the extent required by law. Once it is no longer necessary to retain your personal information, we will delete or securely anonymize it.

Your Rights You have the right to:

a. Access your personal information by requesting a copy of the data we have about you.

b. Rectify or update your personal information if it is incorrect or incomplete.

c. Delete your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or when you withdraw your consent.

d. Restrict the processing of your personal information in certain cases, for example, when you dispute the accuracy of your data.

e. Object to the processing of your personal information for direct marketing purposes.

f. Withdraw your consent to the processing of your personal information at any time, provided that such processing is based on your consent.

g. File a complaint with a data protection authority if you believe we have processed your personal information in a manner inconsistent with this Privacy Policy or applicable law.

To exercise your rights or if you have any questions about this Privacy Policy, you can contact us using the contact information provided below.

Links to Third-Party Websites Our website may contain links to third-party websites. This Privacy Policy does not apply to these websites, and we are not responsible for their privacy practices. We recommend that you review the privacy policies of third-party websites before providing them with your personal information.

Changes to Our Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our privacy practices or applicable law. The date of the last update is at the beginning of this Privacy Policy. By continuing to use our website and services after any updates, you agree to the terms of the updated Privacy Policy.

Contact Information If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, you can contact us at:

ApartaHotel Palacio de Luja

Address: C/ Luja, 15, El Puerto de Santa María Email: palaciodeluja@palaciodeluja.com Phone: +34 956 050 394 We will be happy to address your inquiries and handle your requests related to the protection of your personal data.

Minors Our website and services are not intended for individuals under 18 years of age. We do not intentionally collect personal information from minors under 18 years old without the consent of their parents or legal guardians. If we become aware that we have collected personal information from a minor without proper consent, we will delete that information from our systems as soon as possible. If you are a parent or legal guardian and believe that your child has provided personal information to our website, please contact us using the contact information provided in section 9 of this Privacy Policy.

International Data Transfers Since we operate internationally, we may transfer your personal information to other countries, including those outside the European Economic Area (EEA), where data protection laws may differ from those in your home country. By using our website and services and providing your personal information, you agree to the transfer, storage, and processing of your personal information in other countries. When we transfer your personal information outside the EEA, we will take appropriate measures to ensure that your personal information is adequately protected, such as implementing standard contractual clauses approved by the European Commission.

Cookies and Tracking Technologies We use cookies and other tracking technologies to collect information about your use of our website, personalize your experience, and improve the quality of our website and services. You can learn more about the cookies we use and how to manage your preferences in our Cookie Policy, available on our website.

Legal Notice This Privacy Policy is governed and interpreted in accordance with the laws applicable in [insert country], without regard to its conflicts of legal principles. Any dispute or claim related to this Privacy Policy will be subject to the exclusive jurisdiction of the courts of [insert country], to which you consent to submit.

Language This Privacy Policy is provided in multiple languages. In the event of a discrepancy between the different versions, the Spanish version shall prevail.

Contact with Data Protection Authority If you believe that the processing of your personal information violates applicable data protection legislation, you have the right to file a complaint with the data protection authority competent in your country of residence, place of work, or place where the alleged infringement occurred. You can find contact information for data protection authorities in the European Union here: https://edpb.europa.eu/about-edpb/board/members_en.

Social Media Privacy Policy If you interact with our website through social media or use our social media profiles to communicate with us, please note that each social network has its own privacy policy and that we are not responsible for the collection and use of your personal information by these social networks. We recommend that you review the privacy policies of the social networks you use before interacting with our website or communicating with us through these platforms.

Changes to Our Business In the event that our business experiences restructuring, merger, acquisition, sale of assets, change of control, or a similar event, we reserve the right to transfer your personal information to the resulting entity, provided that such entity complies with the terms of this Privacy Policy and applicable data protection laws.

Questions and Comments We strive to be transparent and open in our privacy practices. If you have any questions or comments about this Privacy Policy or our privacy practices in general, please do not hesitate to contact us using the contact information provided in section 9 of this Privacy Policy. We will be delighted to assist you and address any concerns you may have.